Emotional intelligence (EI) is most often defined as the ability to perceive, use, understand, manage, and handle emotions. People with high emotional intelligence can recognize their own emotions and those of others, use emotional information to guide thinking and behavior, discern between different feelings and label them appropriately, and adjust emotions to adapt to environments.

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In the same way, psychological intelligence establishes through a combination of biological endowment and training. And people who do not have that endowment probably won't become deeply emotionally smart just through training. Trying to drum emotional intelligence into someone with no ability for it is an exercise in futility. I believe the very best method to get emotionally intelligent leaders is to choose for individuals who already show the fundamental qualities you desire.

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They don't simply work with anybody who wants to play a sport; they train the naturally talented. I 'd say you have to look for those with an authentic, instinctive interest in other people's experiences and mental worlds.

If a supervisor lacks this interest, perhaps your training resources are much better directed somewhere else. Seek Frank Feedback is the chair and CEO of Avon Products, which is based in New York. Psychological intelligence remains in our DNA here at Avon due to the fact that relationships are crucial at every phase of our business.

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5 million independent sales representatives have with their customers and goes right up through senior management to my office - Leadership Engagement. So the emphasis on emotional intelligence is much higher here than it was at other companies in which I've worked. We include psychological intelligence education into our development training for senior managers, and we consider psychological intelligence competencies when we evaluate employees' performance.

Without it, you can't determine the effect you have on others. Self-awareness is really essential for me as CEO. At my level, couple of individuals want to inform me the things that are hardest to hear. We have a CEO advisory counselten individuals selected each year from Avon workplaces throughout the worldand they tell me the excellent, the bad, and the awful about the company.

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It helps keep me linked to what people really believe and how my actions impact them. I also count on my children for truthful appraisals. You can get a big dose of truth by seeing yourself through your kids's eyes, noticing the ways they respond to and reflect what you state and do.

They're the most sincere of all. My kids are part of my 360-degree feedback. They're the most honest of all. I matured in an extremely standard Chinese family. My parents were concerned that the method I 'd been raisedsubmissive, caring, and averse to conflictwould hinder my ability to be successful in the Fortune 500 environment (Engagement).

I've learned how to be compassionate and still make hard choices that are best for the business. When Avon has had to close plants, for example, I've tried to act with empathy for the individuals included.



Self-awareness is the key psychological intelligence ability behind good management. It's frequently thought of as the capability to know how you're feeling and why, and the impact your sensations have on your habits.

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